Shipping and return policies for Poeina

Shipping Info

Shipping Information for Bandcamp Merchandise Sales

Processing Time:

Orders typically ship within 1-3 business days of the purchase date, excluding weekends and holidays.
Please note that processing times may vary during peak seasons or promotional periods.
Shipping Methods:

We offer several shipping options to accommodate your needs, including standard and expedited shipping.
Shipping methods and carriers may vary depending on your location and the items in your order.
Shipping Rates:

Shipping rates are calculated based on the weight of your order and the destination address.
You can view the shipping cost for your order during the checkout process before completing your purchase.
Delivery Timeframes:

Delivery times vary depending on the shipping method selected and your location.
Standard shipping typically takes between 3-7 business days for domestic orders and 7-21 business days for international orders.
Expedited shipping options are available for faster delivery, with delivery times ranging from 1-3 business days for domestic orders and 3-7 business days for international orders.
Order Tracking:

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
You can track the status of your order and estimated delivery date using the provided tracking number.
International Shipping:

We ship worldwide to most countries. International shipping rates and delivery times vary depending on the destination.
Please note that international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

Contact Us:

If you have any questions or need assistance with your order, please don't hesitate to contact us at [poeina@poeina.com]. Our customer support team is here to help.

Return Policy

Return Policy for Merchandise Items Purchased on Bandcamp

At the Poeina Shop, we want you to be completely satisfied with your merchandise purchase. If for any reason you are not happy with your item, we offer a hassle-free return policy to ensure your peace of mind.

Eligibility:

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.
Merchandise items must be returned within 10 days of the purchase date.
Items must be accompanied by the original receipt or proof of purchase.
Return Process:

Contact Support: Before returning your item, please reach out to our customer support team at [poeina@poeina.com] to initiate the return process. Please provide your order number and reason for the return.
Packaging: Carefully package the item to prevent damage during transit. We recommend using the original packaging if available.
Shipping: Ship the item back to the address provided by our customer support team. Please note that the cost of return shipping will be your responsibility unless the return is due to a defect or error on our part.
Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
Refund or Exchange: If your return is approved, we will process a refund to your original method of payment. Alternatively, you may opt for an exchange for another item of equal value, subject to availability.
Exceptions:

Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.
Digital downloads, including music and other media, are non-refundable.
Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact us at [poeina@poeina.com]. Our dedicated support team is here to assist you every step of the way.